Unable to find the answers to your questions in our help pages? Please contact us using the form available at http://www.slcl.org/emedia/contact.htm with a detailed description of your problem or question.

In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error messages (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Library card number
• Title(s) of problem file(s)
• Problem Part(s)
• MP3 player make and model